Privacy Policy

We may collect the following types of personal information:

• Name and contact details (email, phone number, postal address).

• Payment information (processed securely via third-party payment providers).

• Order details and purchase history.

• Information you provide when contacting us or subscribing to our communications.

• Technical information such as IP address, browser type, and Website usage data (collected via cookies – see our Cookie Policy).

We may collect personal information when you:

• Place an order through our Website.

• Sign up for newsletters or promotions.

• Contact us via email or Website forms.

• Interact with our Website through cookies and analytics tools.

We use your personal information to:

• Process and deliver your orders.

• Communicate with you about your purchases, enquiries, or customer support needs.

• Send you marketing communications (where you have opted in).

• Improve our Website, services, and customer experience.

• Comply with legal and regulatory obligations.

We will never sell or rent your personal information. We may disclose your information to:

• Service providers (e.g., payment processors, shipping carriers, IT support).

• Legal or regulatory authorities where required by law.

• Third parties only with your consent.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Payment information is processed securely and not stored on our servers.

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your personal information.

• Opt out of marketing communications at any time by using the unsubscribe link or contacting us.

We use cookies and similar technologies to improve Website functionality, analyse traffic, and personalise your experience. Please refer to our Cookie Policy for more information.

While we primarily operate within Australia, some of our service providers may store or process data overseas. Where this occurs, we ensure reasonable steps are taken to protect your information.