Terms & Conditions

This website is operated by By Stacey Jade (“we,” “our,” “us”). We sell physical products, including silk hair scrunchies, within Australia.

These Terms & Conditions apply alongside our Privacy Policy, Cookie Policy, and Returns & Refunds Policy, which together form the basis of your relationship with us.

You must be at least 18 years of age, or have the consent of a parent or guardian, to purchase from our website. By placing an order, you confirm that the information you provide is true and accurate.

You agree to use our website for lawful purposes only. You must not:

• Engage in any activity that disrupts or interferes with the security or operation of the website.

• Attempt to gain unauthorised access to our systems or data.

• Use any content from the website without our written consent.

We may suspend or restrict access if these terms are breached.

• Orders: All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order where necessary (e.g., stock shortages, pricing errors, suspected fraud).

• Payment: Orders must be paid in full at the time of purchase through our secure payment gateway (Squarespace/Stripe/PayPal, etc.). By submitting payment details, you authorise us to charge the total order amount.

• Currency: All prices are listed in Australian dollars (AUD) and include GST where applicable.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions excludes, restricts, or modifies your rights under the Australian Consumer Law.

• We ship within Australia only.

• Shipping costs and estimated delivery times are displayed at checkout.

• Delivery times are estimates only and cannot be guaranteed.

• Risk of loss or damage passes to you once the order is delivered to the address provided.

• You are responsible for ensuring that your shipping information is accurate and complete.

We comply with the Australian Consumer Law regarding returns and refunds. Please refer to our Returns & Refunds Policy for full details.

All content on this website, including images, logos, text, and designs, is owned by or licensed to By Stacey Jade. You may not copy, reproduce, or distribute any content without prior written consent.

• While we strive for accuracy, we cannot guarantee that all product descriptions, pricing, or website content are error-free, complete, or current.

• Our website is provided on an “as is” basis without warranties of any kind.

• To the fullest extent permitted by law, By Stacey Jade excludes all liability for any loss or damage (whether direct, indirect, or consequential) arising from the use of our website or products, except where such liability cannot be excluded under the Australian Consumer Law.

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites. Accessing third-party websites is at your own risk.

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and store your personal information.